Privacy Policy

1 Statement of B2B Data Security & Confidentiality

At CustomPlush.com, a division of The Beverly Hills Teddy Bear Company with over 30 years of global custom plush manufacturing expertise, we understand that protecting your corporate brand, artwork, character designs, and commercial data is paramount. This Privacy Policy details our enterprise protocols for handling business-to-business information, custom product specifications, technical tech-packs, and digital inquiries across our global custom plush manufacturing services.

2 Information Collected for Commercial Procurement

To provide accurate OEM/ODM manufacturing estimates, sample development, and bulk export order processing, we collect relevant business and technical information during client communications:

• Corporate Contact Details: Company name, procurement officer name, business email address, phone number, and physical commercial address.
• Product & Technical Specifications: Uploaded character artwork, vector files, plush size requirements, safety compliance standards (EN71, ASTM F963, CPSIA), fabric preferences, and order quantities.
• Transaction & Logistics Data: Commercial invoice details, shipping destination coordinates, freight terms (FOB, CIF, DDP), and payment processing confirmation.
• Digital Technical Logs: Standard web analytics cookies, IP address geolocation for language setting, and session markers to maintain secure browsing.

3 How Business & Technical Data is Utilized

Information submitted to CustomPlush.com is strictly applied toward fulfilling enterprise manufacturing orders and optimizing international buyer workflows:

• Engineered physical prototype creation and iterative sample refinement.
• Costing calculations, itemized commercial quoting, and mass production scheduling.
• Arranging third-party lab safety testing (SGS, TÜV, Intertek) and issuing certificates of conformity.
• Global export logistics execution, customs clearing documentation, and freight delivery tracking.
• Periodic commercial updates, trade catalog distribution, and post-delivery quality assurance follow-ups.

4 Enterprise Data Safeguards & Server Infrastructure

We deploy robust digital and physical security frameworks to maintain corporate data integrity. All digital interactions with CustomPlush.com utilize Secure Socket Layer (SSL/TLS) 256-bit encryption. Physical server environments are monitored with SOC-2 compliant access controls. Access to proprietary client tech-packs and project files is restricted strictly to authorized project managers, prototype sculptors, and assigned factory production directors bound by internal non-disclosure agreements.

5 Usage of Web Cookies & Tracking Technologies

CustomPlush.com uses functional and performance cookies to optimize international user experience. Cookies help us recall shopping preferences, maintain live session continuity, and compile aggregated traffic statistics to optimize technical site navigation. Overseas buyers can configure browser settings to decline non-essential cookies; however, essential cookies remain vital for technical features like secure quote requests and file submission portals.

6 Controlled Third-Party Disclosures

We do not trade, rent, sell, or monetize corporate client information under any circumstances. Controlled data sharing occurs exclusively with trusted operational entities essential to fulfilling export orders:

• Accredited safety testing laboratories (e.g., SGS, Bureau Veritas) for required product safety certifications.
• International freight forwarders, customs brokers, and shipping lines responsible for cargo delivery.
• Financial banking partners handling secure international wire transfers and letter-of-credit verification.

All operational service providers are contractually obligated to maintain strict data confidentiality and adhere to global trade security standards.

7 International Compliance & Client Rights

As a global supplier exporting custom plush toys worldwide, CustomPlush.com complies with applicable international privacy and data protection frameworks, including GDPR and CCPA guidelines. Corporate clients retain full authority to request data audit summaries, update corporate contact details, or request permanent deletion of historical quote files from our digital storage repositories upon project completion.

8 Policy Governance & Contact Information

This Privacy Policy is periodically reviewed to align with evolving international trade requirements, digital security protocols, and safety compliance rules. For formal privacy inquiries, non-disclosure agreement (NDA) executions, or technical data requests, corporate buyers can connect directly with our legal and procurement compliance department.